Business Systems Analyst& Implementation Consultant

Healthcare · Lead qualification

~1 minute to first response

Down from 3 business days · ~$0.10 incremental AI cost per qualified lead

I redesigned lead handling around an AI messenger agent, defined qualification rules and connected outcomes to CRM actions.

Customer support · Automated first line

2,500+ active end-customer requests per month

I defined dialogue outcomes, CRM updates and routing rules, with exceptions handed to human teams.

Dental clinic · CRM & analytics

Validated revenue and visit reporting

The clinic's CRM needed manual cleanup. I simplified funnels, reconciled data with medical records, checked duplicate/test records and secured stakeholder sign-off on reporting.

Barbershop franchise · Voice AI

4 years in continuous production

I designed call scripts, follow-ups and CRM actions for incoming calls. The client later reused the workflow in a new company.